Privacy Policy

This policy applies to Westpulses Agriculture Pty Ltd and covers personal information collected through:

This policy does not apply to third-party websites that may be linked from our site. We encourage you to review the privacy policies of any external sites you visit.

• Our website at westpulses.com.au
• Enquiries submitted via our contact form
• Direct communications by email or telephone

We only collect personal information that is reasonably necessary for our business activities. The personal information we may collect includes:

Contact Form Submissions

• First name and last name
• Email address
• Phone number
• Your role or professional interest (e.g. buyer, supplier, logistics partner)
• The content of your message or enquiry

Business Communications

When you contact us directly by email or other means, we may collect your name, contact details, job title, company name, and the content of your communications.

We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it and we have a lawful basis for collecting it.

We collect personal information directly from you when you:

• Complete and submit the enquiry form on our website
• Send us an email or contact us by telephone
• Enter into a business relationship or correspondence with us

We do not use cookies, tracking pixels, analytics platforms, or any automated data collection tools on our website beyond what is inherent to standard web hosting. No personal information is collected passively from your use of the site.

We collect and use personal information for the following purposes:

• To respond to your enquiry or request for information
• To assess your suitability as a trade partner, buyer, or supplier
• To communicate with you about our products, services, and business activities
• To maintain and manage our business relationships
• To comply with our legal obligations

We will not use your personal information for any purpose that is unrelated to the above without your consent.

We do not sell, rent, or trade personal information to third parties.

We may disclose personal information to:

• Our employees and authorised personnel who need it to perform their role
• Third-party service providers who assist us in operating our business (e.g. IT support, email hosting), where those providers are bound by confidentiality obligations
• Counterparties in trade transactions, where disclosure is necessary to complete a business arrangement you have entered into or enquired about
• Regulatory bodies or law enforcement agencies, where required or authorised by law

Where we disclose personal information to overseas recipients (for example, trade counterparties in Asia, the Middle East, or Africa), we take reasonable steps to ensure those recipients handle the information in a manner consistent with the Australian Privacy Principles.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely using industry-standard measures, including:

• Password-protected systems and accounts
• Restricted access to personal information on a need-to-know basis
• Secure email communications for sensitive business correspondence

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate, incomplete, or out of date
• Make a complaint if you believe your privacy has been interfered with

To make an access or correction request, please contact us using the details in Section 10. We will respond within a reasonable time and, in most cases, within 30 days.

We may decline access in limited circumstances permitted under the Privacy Act, and will give you written reasons if we do so.

If you believe we have handled your personal information in a way that does not comply with the Privacy Act or this policy, you may lodge a complaint with us by contacting our privacy contact (see Section 10).

We will acknowledge your complaint promptly and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.

Material changes will be notified on our website and, where appropriate, communicated directly to individuals whose information we hold.

For any questions, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact us at:

Westpulses Agriculture Pty Ltd

Email: management@westpulses.com.au

Website: westpulses.com.au

We are committed to resolving privacy concerns fairly and promptly.